IT Service Management
For the improvement of IT Service Management, the ITIL framework has become a de facto standard. Standardization caused certification to become possible. The core of the standard focuses on Service Support (Service Desk, Incident, Problem, Change, Release and Configuration Management) and Service Delivery (Capacity, Availability, IT Continuity, IT Financial and Service Level Management). ITIL also forms the basis of the ISO-20000 standard.
A second important standard for IT Service Management is CobiT. CobiT is business focussed and proposes a controls-based approach to IT management. The latest version, CobiT 4.1, is also closely linked to IT Governance (and Val IT). It encompasses 34 processes split into 4 broad domains: ‘Plan & Organize’, ‘Acquire & Implement’, ‘Deliver & Support’ and ‘Monitor & Evaluate’.
ADJUGO offers a complete range of services in IT Service Management and has developed and has developed Briefings, Consultancy Packs and trainings to support the implementation or improvement program. ADJUGO will help you in adhering to the best practice approach for IT Service Management. Striving for adherence to such a standard raises the maturity of the way your IT management processes are organised and managed on a day-to-day basis.
