Practice : IT service management

The benefits

• Have a comprehensive service portfolio with key information
• Have a view on service dependencies
• Have an attractive service catalogue for your customers
  
• IT processes, compliant with your auditor’s requirements
• Ready for external certifications like SAS70 or SOX404
• IT processes that are cost efficient and lean

 

Our practice

Within our practice, we optimize IT processes by applying best practice methodologies like ITIL and CobiT.

We make processes more effective and supportive to your specific organizational needs (doing what they are supposed to do) and more efficient / lean (doing the same with fewer resources).  We typically do this by drafting the service strategy, service portfolio and the service catalogue. Based on this, we compile a roadmap to improve maturity of the various service management processes. We approach service management end-to-end, fully in alignment with best practice methodologies like ITILv3

Within our practice, we mostly render consultancy, IT audit and risk management services. In this respect we can ensure you are ready for any (external or internal) IT audit, SOX compliance audit or SAS70 certification. We also coach people in their role as process owner to ensure they adopt their role effectively.

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