Seminar - An analysis method to improve processes

When a process does not work properly, the people involved in the process always try to automate the process. They are convinced then that the process will work more efficiently and faster. This is without counting the different activities and steps between each output of the automated activity until the input of the next.

It is only when nothing seems to work properly anymore that organizations tend to hire a Business Process Management expert in order to see whether the process has problems in its execution on the shop floor.  This kind of attitude comes out of the administrative environment. Because it is difficult to see what gets in the process and what gets out of it, that people tend to find an easy answer to a complex question.

Process improvement occurs before automation of the process flow. The automation of the process flow only works when the process works on an efficient basis with effective people working in it.

This training gives you a deeper insight in how to improve processes and which analysis methods to use in order to visualize the problem areas.

Description

The objective of this training course is to give the trainee a working and effective methodological tool to put in practice the improvement of the business processes.

This method will give him/her the possibility to :

• Define improvement scope;
• Find out how to use performance indicators to measure process improvement;
• Have a method to analyze processes;
• Effectively use improvement tools;
• Use methods to control the process in order to improve it more.

Objectives

Students completing this course will understand:

• How to analyze processes by using an analysis framework;
• How and why improve processes;
• How to improve processes by using the appropriate techniques;
• How to determine process indicators and norms;
• How to manage process risks;
• How to implement the process changes;
• Survey of different improvement techniques

Audience

• Project Process and Program Managers;
• Information and Business Analysts;
• Functional Consultants and Architects;
• Business and Management Consultants;
• Anyone involved in a process improvement project.

Content

The course contains the following topics :

• Innovation of processes;
• Process analysis;
• Process redesign;
• Risk Management initiation;
• Process Migration;
• Process Performance Management.

Course material

The course material provided includes all presentation materials, notes and additional handouts.

Speaker

Thierry Lesage is an experienced IT professional with more than 20 years experience.

He is also a certified consultant and trainer in BPM. He is active since 2001 in several Management Consultant roles in both public and private sector.

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