Business Analyst Application Mobile - STIB-MIVB
Description
You join STIB-MIVB's Business Solutions department and report to the Build & Transform Manager. The team analyzes, prepares, and executes the department's IT projects. This assignment is part of the complete redesign of the STIB mobile application. You play a central role between business needs, user experience, design, and development.
You structure end-to-end User Journeys and transform business needs into detailed journeys, features, screens, User Stories, and Acceptance Criteria. You identify variants, exceptions, error cases, offline scenarios, real-time dependencies, and accessibility needs. You also prepare the functional elements required by UX/UI Designers. Full traceability must be maintained between needs, journeys, screens, stories, and tests.
You manage and prepare the backlog, collaborate with technical teams, and participate in UX/UI workshops and Agile refinements. You support QA/UAT teams and maintain functional documentation in Confluence. The role requires strong rigor, structured analytical capability, and effective communication with a wide range of stakeholders. The objective is to give UX/UI and development teams a clear framework that enables unambiguous implementation.
Top Reasons to Apply
Major mobile redesign
Central cross-team role
Complex user journeys
Concrete digital delivery
Accessibility and realtime
Detailed Responsibilities and Skills
Additional Responsibilities
- Identify journey exceptions
- Identify error cases
- Identify offline scenarios
- Identify real-time dependencies
- Identify accessibility PMR needs
- Ensure critical journey coverage
- Structure complete functional traceability
- Maintain complete functional traceability
- Define screen mapping
- Describe functional behaviors
- Define loading states
- Define error states
- Define empty states
- Define offline states
- Define edge cases
- Collaborate with UX/UI designers
- Ensure journey consistency
- Write Epics User Stories
- Define Acceptance Criteria
- Structure backlog dependencies
- Prepare Agile refinements
- Maintain actionable backlog
- Collaborate with technical teams
- Clarify expected behaviors
- Participate UX/UI workshops
- Participate Agile refinements
- Support QA/UAT teams
- Maintain Confluence documentation
- Structure functional repositories
- Ensure documentation consistency
- Trace needs and journeys
- Trace screens and stories
- Trace stories and tests
- Produce detailed User Journeys
- Produce functional mapping
- Produce Screen Inventory
- Produce functional wireflows
- Produce Epics
- Produce User Stories
- Produce Acceptance Criteria
- Produce Confluence documentation
- Support UAT scenarios
- Produce traceability matrices
General skills - mandatory
- Expert-level Digital Business Analyst capability
- Expert-level experience with complex mobile projects
- Expert-level functional specification writing
- Strong organizational capability
- Ability to structure complex problems
- High attention to detail
- Strong documentation rigor
- Ability to communicate with business, UX, developers, management, and suppliers
- Ability to simplify complex subjects
- Strong analytical capability
- Proactive identification of inconsistencies
- Systemic thinking
- Ability to work in cross-functional environments
- Workshop facilitation
- Team spirit
- Pragmatic approach
- Ability to propose concrete solutions
- User and delivery orientation
- Dutch or French at native or bilingual proficiency
- English at professional working proficiency
Technical skills - mandatory
- Advanced edge case and critical scenario management
- Expert Agile / Scrum methodologies
- Advanced Screen Mapping
- Expert complex backlog structuring
- Advanced User Journeys
- Advanced User Stories
- Advanced Wireflows
Tools - mandatory
- Advanced Confluence
- Advanced Draw.io
Preferred requirements
- Practical experience in the public transport sector
- Degree in IT
- Experience with real-time applications
- Experience diagnosing and resolving technical problems, particularly in migration projects
- Experience with public transport applications
- Accessibility / PMR awareness
- Design System experience
- Experience with real-time APIs
- Advanced use of AI tools in product delivery