Business Analyst (Junior) - BNP Paribas Fortis
Description
Join Cash Customer Service within Cash Management Belgium, supporting a selection of strategic Corporate Banking clients. The team helps clients optimize Working Capital, Cash and Treasury Management in an international setting. You will have daily contact with clients in your portfolio and respond to operational questions across Belgian and foreign BNP Paribas accounts. The role covers products such as payments, reporting, cash pooling, cards and electronic applications.
You will analyse client questions, provide feedback and coordinate post-implementation requests for Cash Management products including Connexis, SWIFT, Elink, EBICS and Cash Pool. You will maintain a dashboard of ongoing requests and regularly update clients through status meetings. Managing and analysing the client portfolio is central to providing advice, taking proactive action and resolving recurring issues. The role requires cooperation with several bank departments in Belgium and abroad.
The environment is dynamic, with online platforms and applications evolving continuously. You are expected to keep product and application knowledge current, including through scheduled training. Strong analytical, communication and customer-oriented skills are important, together with a structured, independent and precise way of working. After the initial training period, the work arrangement is 50% on site and 50% homework.
Top Reasons to Apply
International client exposure
Broad cash management
Strategic client contact
Continuous skills growth
Hybrid work arrangement
Detailed Responsibilities and Skills
Additional Responsibilities
- Conduct status meetings
- Liaise bank departments
- Maintain product knowledge
- Attend scheduled training
- Manage client portfolio
- Analyse client portfolio
- Provide proactive advice
- Resolve recurring issues
General skills
- Bachelor or master degree
- Dutch: strong written and spoken communication skills
- French: strong written and spoken communication skills
- English: strong written and spoken communication skills
- Client-oriented approach
- Ability to analyse client needs and provide solutions
- Ability to take proactive action to solve recurring issues
- Willingness to keep skills and product/tool knowledge up to date
- Strong analytical skills
- Good communicator
- Diplomatic and customer-oriented
- Structured approach
- Able to work independently
- Accuracy and precision
- Quality-minded and eye for detail
- Goal-oriented
Technical skills
- Good MS Office expertise
- Cash Management product knowledge relevant to payments, reporting, cash pooling, cards and electronic applications
Tools
- MS Office
- Connexis
- SWIFT
- Elink
- EBICS
- Cash Pool