Digital Business Analyst - BNP Paribas Fortis
Description
The Senior Digital Business Analyst will reinforce BNP Paribas Fortis' Credex Cluster within the Transformation Office. The cluster handles customer- and employee-facing journeys related to professional loans, from credit acquisition to transactional and reporting needs. The mission focuses on developing and continuously optimizing digital channels for Corporate Banking customers and users. The analyst combines business analysis, product discovery and data-driven decision making to connect customer needs with strategic business objectives.
The role covers requirements gathering, discovery, stakeholder engagement and solution assessment across digital initiatives. The analyst identifies customer and business needs, validates opportunities and translates insights into valuable and feasible solutions. Product discovery studies can include customer journey mapping, opportunity assessment, concept validation, MVP definition, mock-ups and business-case preparation. In project mode, business requirements are translated into detailed specifications for IT using a user-centric, collaborative and agile approach.
The analyst supports delivery through testing clarification, change-management presentations and incident closure with Functional Analysts and developers. Close collaboration is expected with the Channel Manager, Marketing/Product Management and the Process team to align solutions with Banking Channels strategy and objectives. The environment involves many touchpoints and alignments, requiring ownership, proactivity, communication and a strong data-driven mindset. The assignment is based in Brussels with a 50% on-site and 50% homeworking expectation and limited travel.
Top Reasons to Apply
Corporate digital transformation
Professional loan journeys
End-to-end discovery
Strategic stakeholder exposure
Data-driven decisions
Detailed Responsibilities and Skills
Additional Responsibilities
- Support solution delivery
- Support solution adoption
- Clarify testing requirements
- Create change presentations
- Lead incident closure
- Collaborate functional analysts
- Collaborate software developers
- Align digital solutions
- Coordinate channel stakeholders
- Lead product discovery
- Lead analysis studies
- Map customer journeys
- Assess business opportunities
- Validate solution concepts
- Define minimum products
- Create solution mock-ups
- Prepare business cases
- Prepare decision materials
- Collect business requirements
- Analyze business requirements
- Translate business specifications
General skills
- Master's degree.
- English proficiency is mandatory.
- Excellent knowledge of at least Dutch or French is mandatory.
- Ability to run productive meetings.
- Ability to work collaboratively.
- Ability to facilitate workshops.
- Stakeholder engagement, including stakeholder mapping, active listening, written communication and presentation communication.
- Project management skills.
- Problem solving and critical thinking.
- Analytical mind and conceptual thinking.
- Negotiation and persuasion skills.
- Excellent verbal and written communication skills.
- Self-starter able to work independently and collaboratively.
- Problem-solving mindset.
- Quality-minded, rigorous and attentive to detail.
- Goal- and results-oriented, with ability to deliver results.
- Open to change.
- Client- and user-focused.
- Eager to understand the strategy behind business requirements and provide recommendations.
- Iterative and adaptive way of working.
- Strong data-driven mindset.
- Pro-active working style.
- Ability to take ownership.
- Ability to thrive in an environment with many touchpoints and alignments.
- Extensive experience working on digital transformation projects in a consulting/client-facing environment.
- Experience managing digital projects, including planning, execution, monitoring and closing projects to ensure business objectives and deadlines are met.
Technical skills
- Requirements gathering and analysis, including documentation.
- OKR definition.
- Customer Journey Mapping.
- User Story slicing.
- BPMN.
- Data analysis using Excel, Business Objects or other market-leading tools.
- Agile methodologies.
- Ability to conduct cost-benefit analysis.
- Ability to conduct root cause analysis.
- Ability to conduct SWOT analysis.
- Experience creating business cases from preparation through validation.
- Experience working on digital transformation projects in a consulting/client-facing environment.
- Understanding of delivery frameworks and methodologies including Prince2, PMP, Agile and Scrum.
- Business analysis.
- Product discovery.
- Customer journey mapping.
- Opportunity assessment.
- Concept validation.
- MVP definition.
- Mock-up creation.
- Business case preparation.
- Preparation of decision-making material for Management Teams, Initiative Boards and Product Boards.
- Translation of business requirements into detailed business specifications for IT.
- User-centric, collaborative and agile ways of working.
Tools
- Excel for data analysis.
- Business Objects for data analysis.
- Other market-leading data-analysis tools.
- Collaborative digital whiteboards.
- SharePoint.
Preferred skills
- Certifications linked to Business Analysis, workshop facilitation, innovation, design thinking or similar are a plus.
- Experience with Concept Design is a plus.
- Experience with UX testing is a plus.
- Experience with innovation is a plus.
- Proficiency using data insights to make informed business decisions and optimize digital channels is preferable.
- Experience in the financial services sector is a plus.
- Familiarity with professional loans in an enterprise context is a plus.
- Familiarity with daily banking in an enterprise context is a plus.
- Familiarity with cards, including credit, debit and card management, in an enterprise context is a plus.
Mission and sourcing conditions
- The mission reinforces the Credex Cluster, which handles customer- and employee-facing journeys related to professional loans, from credit acquisition to transactional and reporting needs.
- Limited international travel is expected.
- Limited travel inside Belgium is expected.
- Telework expectation is 50% on site and 50% homeworking.
- Communication related to the vacancy must comply with sourcing process rules and process steps are governed through the Nétive e-Sourcing platform.
- External Staffing must be copied on communication and kept informed of supplier-initiated contacts.
- BNP Paribas Group employees participating in supplier selection may not accept gifts, advantages or invitations during the consultation period.
- BNP Paribas Group may exclude a potential supplier that does not respect the deontology rule.
- Potential suppliers must disclose possible relationships between their company and employees of the specific BNP Paribas Group client entity to avoid conflicts of interest.
- Information in Nétive and consultation information must be treated as strictly confidential and proprietary.
- Consultation information, including the fact that a candidate submission was requested, must not be disclosed to third parties not directly involved in the proposal effort.
- Potential supplier status for this consultation may not be publicized without prior written consent.
- BNP Paribas Group will treat supplier information designated confidential and proprietary with the same consideration.
- Questions regarding the requisition must be directed only to cces@bnpparibasfortis.com; managers must not be contacted in parallel.
- External Staffing via Nétive is the only counterpart for rate commitments with suppliers; rates must not be discussed with managers.
- Technical issues should be directed to help.netive@bnpparibasfortis.com.
- Suppliers submitting a proposal confirm they have read and accepted the BNP Paribas Fortis Code of Conduct for Suppliers and Vendors.
- BNP Paribas Fortis asks suppliers to support its CSR, environmental responsibility and human-rights commitments.