Process Engineer (Senior) - BNP Paribas Fortis
Description
The Tribe Invest & Financial Insurances is responsible for investment products distributed by the Bank and develops and maintains end-to-end solutions for clients. It consists of 13 squads organized into three Clusters plus three transversal entities. The tribe is accelerating the digitalization and accessibility of its investment offering while implementing important regulatory projects. The Senior Process Engineer joins the Client Cluster's Instructions & Orders squad to process and analyze Execution Only processes for all clients.
As an end-to-end process manager, the Process Engineer defines and implements new business subprocesses and adjusts existing processes in line with Business Architecture principles and the Bank's strategic objectives. The role continuously improves processes for customer satisfaction, efficiency and risk management, while monitoring indicators and customer complaints to identify improvements. It also contributes to application-change needs and testing, performs analyses and studies, coordinates stakeholders and operational teams, and creates clear documentation. Processes and documentation must comply with internal and external Legal, Compliance, Permanent Control and General Inspection guidelines.
The role also guides change by identifying needs, executing change-management steps, supporting users after implementation, and collaborating with Business and IT partners during ideation. The Process Engineer works in a multidisciplinary Agile team responsible for defining, building, testing and implementing products or services within limited time spans. The consultant helps deliver prioritized stories during planned sprints beyond their own specialist area, independently estimating task scope and complexity. Commitments are made through Agile ceremonies including Quarterly Agile Planning, with a hybrid expectation of 50% on site and 50% homeworking.
Top Reasons to Apply
End-to-end process ownership
Investment digitalization impact
Business IT collaboration
Agile multidisciplinary teamwork
Hybrid working model
Detailed Responsibilities and Skills
Additional Responsibilities
- Monitor existing processes
- Assess existing processes
- Identify process improvements
- Conduct process analyses
- Conduct process studies
- Liaise involved stakeholders
- Communicate operational teams
- Create process documentation
- Maintain process documentation
- Ensure guideline compliance
- Identify change needs
- Execute change management
- Support implementation users
- Answer implementation questions
- Participate ideation exercises
- Align customer solutions
- Align employee solutions
- Support Agile team
- Deliver sprint stories
- Execute sprint backlog
- Estimate task scope
- Estimate task complexity
- Commit sprint work
- Commit trimester work
General skills
- Bachelor/Master degree or equivalent through experience.
- 2 to 5 years of experience.
- Good French proficiency.
- Fluent Dutch proficiency.
- Good English proficiency.
- Knowledge of the business context of Invest or the Banking sector.
- Excellent analysis skills and ability to structure and model.
- Efficient facilitator and communicator, both oral and written.
- Ability to strongly convince, influence and negotiate.
- Driven and tenacious approach to finding creative solutions.
- Customer-oriented and driven to meet expectations.
- Team-player mindset.
- Full endorsement of Scrum values: focus, openness, commitment, respect and courage.
- Knowledge sharing, openness, continuous learning and a strong will to add value.
Technical skills
- Knowledge of methods and techniques for process improvement.
- Mastery of risk management and control aspects.
- Business architecture notions are preferable.
- IT automation notions are preferable.
- Robotization notions are preferable.
- Data management notions are preferable.
Tools
- Good knowledge of the specific tools for process management.