Process Expert - Payments (Senior) - BNP Paribas Fortis
Description
Join BNP Paribas Fortis as a Senior Process Expert focused on Payments within the Payment Excellence Lab. The assignment is embedded in Cash Management Products and Servicing (CMPS) and supports the Payment Excellence Cash Management trajectory. You will help move international and foreign-exchange payments beyond reliable execution toward a differentiated client experience. The lab is managed by the CMCC CT4OPS team.
The mission tackles root causes of inefficiency across the international payment lifecycle. You will work with stakeholders inside BNP Paribas and external correspondent banks to improve collaboration across borders. Delivery must remain on time and within scope while payment flows are streamlined from pre-validation through post-processing. The intended results include faster, more accurate and more transparent processing, stronger straight-through processing and better client satisfaction.
The work combines process analysis, change management and operational excellence with opportunities to explore technological and AI-driven solutions. Applicants need at least five years of relevant international payments experience, strong analytical and collaboration capabilities, and excellent French and English communication. Knowledge of Dutch, BNP Paribas and AI in international payments is advantageous. The assignment runs from December 2026 to December 2027 in Brussels with a 50/50 hybrid schedule and occasional travel to Paris.
Top Reasons to Apply
Transform international payments
Explore payment AI
Cross-border stakeholder collaboration
Drive operational excellence
Improve client experience
Detailed Responsibilities and Skills
Additional Responsibilities
- Ensure timely scope delivery
- Collaborate with diverse stakeholders
- Streamline payment pre-validation processes
- Streamline payment post-processing processes
- Eliminate payment lifecycle friction
- Embed payment operational excellence
- Improve payment processing speed
- Improve payment processing transparency
- Increase straight-through payment processing
- Improve payment processing accuracy
- Enhance payment client satisfaction
- Support Payment Excellence Lab initiatives
General skills
- At least five years of relevant experience
- At least five years of international payments experience
- Proven business analysis experience
- Proven process analysis experience
- Proven change management experience
- Master's degree or equivalent experience
- Strong written French communication
- Strong spoken French communication
- Strong written English communication
- Strong spoken English communication
- Structured approach
- Knowledge sharing initiative
- Ability to facilitate change
- Negotiation skills
- Team spirit
- Management persuasion skills
- Transversal thinking
- Lateral thinking
- Conceptual thinking
- Independent working ability
- Stakeholder alignment
- Quality-minded approach
- Attention to detail
- Positive attitude
- Pragmatic problem solving
- Analytical thinking
- Goal-oriented working
- Flexibility and openness to change
- Team player mindset
- Strong written Dutch communication
- Strong spoken Dutch communication
- Knowledge of BNP Paribas organization
- Knowledge of BNP Paribas organizational cultures
Technical skills
- Experience with process modelling tools
- Experience creating process flow charts
- Good MS Office expertise
- Good data analytics expertise
- Good understanding of IT architecture
- Knowledge of project management principles
- Good understanding of workflow processes
- Experience in project management
- Knowledge of process improvement methods
- Knowledge of process improvement techniques
- In-depth international payment flow knowledge from initiator to final beneficiary
- AI experience in end-to-end international payment flows
- Experience collaborating with front-to-back teams
- Experience collaborating with IT teams
- Experience collaborating with AI teams
Tools
- Process modelling tools and flow-chart creation
- Microsoft Office
- Data analytics tools