Change Manager, BNP
Description
The Change Manager will support a major transformation within BNP Paribas Fortis focused on the rollout of a new procurement and supplier management platform. This initiative aims to streamline processes, improve compliance, and enhance the user experience across business and technical teams. The consultant will play a key operational role, ensuring that the transition is smooth and that all stakeholders are properly supported. The mission combines business understanding, technical involvement, and structured change management. It is a high-impact assignment within a regulated and strategic environment.
The role involves active participation in testing phases, validating alignment with business requirements, and tracking incidents through ticketing tools. The Change Manager supports deployment activities, ensuring configurations, data migration, and critical workflows function correctly before go-live. A key part of the mission is preparing users through tailored training sessions and clear documentation such as guides, FAQs, and tutorials. Collaboration with multiple stakeholders is required to ensure consistent communication and adoption. The role bridges the gap between technical implementation and business usage.
After deployment, the consultant will monitor user feedback, resolve residual issues, and contribute to continuous improvement initiatives. The Change Manager ensures long-term adoption by updating materials and identifying optimization opportunities based on system performance and user experience. The role requires strong communication in Dutch, French, and English, as well as the ability to engage diverse user groups. With a hybrid working model and a structured yet dynamic environment, the mission offers both flexibility and meaningful impact. It is ideal for a professional combining change management expertise with hands-on delivery support.
Top Reasons to Apply
Transformation project exposure
Procurement platform rollout
User training impact
Hybrid working model
Regulated environment
| Responsibilities |
| Support testing activities |
| Track incidents tickets |
| Deliver user training |
| Create documentation materials |
| Monitor user feedback |
| Must Have |
| 5+ years experience |
| Change management expertise |
| Procurement knowledge |
| Training delivery skills |
| Multilingual communication |
| Nice to Have |
| Ivalua tool knowledge |
| Ticketing tools experience |
| SharePoint Office tools |
| Process improvement mindset |
| User engagement skills |
Detailed Skills Requested
Technical Skills
Change Management & Deployment
Strong experience in change management is required, including designing and executing change plans, supporting deployments, and ensuring adoption. The consultant must be able to manage testing activities, validate business requirements, and track incidents using ticketing tools. Experience in procurement processes and tools is mandatory. The ability to support system deployment and ensure proper configuration and data migration is essential.
Training & Documentation
The role requires experience in designing and delivering training sessions tailored to different user groups. The consultant must be able to create high-quality documentation such as user guides, FAQs, and tutorials. Experience with Microsoft tools such as SharePoint, OneNote, and Office Suite is required. The ability to communicate complex topics clearly is essential. Knowledge of Ivalua is considered a strong advantage.
General Skills
Communication & Collaboration
Fluent Dutch and English are mandatory, with good knowledge of French. Strong communication skills are required to engage with diverse stakeholders and users. The consultant must be able to collaborate effectively within a team and across departments. The ability to inspire and drive engagement is key. Strong interpersonal skills are essential.
Mindset & Soft Skills
The ideal candidate demonstrates strong organizational and analytical skills. Resilience and adaptability are required to manage a fast-paced transformation environment. A proactive and solution-oriented mindset is essential. The consultant should be able to handle pressure and prioritize effectively. A collaborative and engaging attitude will contribute to successful adoption.
Description
The Change Manager will support a major transformation within BNP Paribas Fortis focused on the rollout of a new procurement and supplier management platform. This initiative aims to streamline processes, improve compliance, and enhance the user experience across business and technical teams. The consultant will play a key operational role, ensuring that the transition is smooth and that all stakeholders are properly supported. The mission combines business understanding, technical involvement, and structured change management. It is a high-impact assignment within a regulated and strategic environment.
The role involves active participation in testing phases, validating alignment with business requirements, and tracking incidents through ticketing tools. The Change Manager supports deployment activities, ensuring configurations, data migration, and critical workflows function correctly before go-live. A key part of the mission is preparing users through tailored training sessions and clear documentation such as guides, FAQs, and tutorials. Collaboration with multiple stakeholders is required to ensure consistent communication and adoption. The role bridges the gap between technical implementation and business usage.
After deployment, the consultant will monitor user feedback, resolve residual issues, and contribute to continuous improvement initiatives. The Change Manager ensures long-term adoption by updating materials and identifying optimization opportunities based on system performance and user experience. The role requires strong communication in Dutch, French, and English, as well as the ability to engage diverse user groups. With a hybrid working model and a structured yet dynamic environment, the mission offers both flexibility and meaningful impact. It is ideal for a professional combining change management expertise with hands-on delivery support.
Top Reasons to Apply
Transformation project exposure
Procurement platform rollout
User training impact
Hybrid working model
Regulated environment
| Responsibilities |
| Support testing activities |
| Track incidents tickets |
| Deliver user training |
| Create documentation materials |
| Monitor user feedback |
| Must Have |
| 5+ years experience |
| Change management expertise |
| Procurement knowledge |
| Training delivery skills |
| Multilingual communication |
| Nice to Have |
| Ivalua tool knowledge |
| Ticketing tools experience |
| SharePoint Office tools |
| Process improvement mindset |
| User engagement skills |
Detailed Skills Requested
Technical Skills
Change Management & Deployment
Strong experience in change management is required, including designing and executing change plans, supporting deployments, and ensuring adoption. The consultant must be able to manage testing activities, validate business requirements, and track incidents using ticketing tools. Experience in procurement processes and tools is mandatory. The ability to support system deployment and ensure proper configuration and data migration is essential.
Training & Documentation
The role requires experience in designing and delivering training sessions tailored to different user groups. The consultant must be able to create high-quality documentation such as user guides, FAQs, and tutorials. Experience with Microsoft tools such as SharePoint, OneNote, and Office Suite is required. The ability to communicate complex topics clearly is essential. Knowledge of Ivalua is considered a strong advantage.
General Skills
Communication & Collaboration
Fluent Dutch and English are mandatory, with good knowledge of French. Strong communication skills are required to engage with diverse stakeholders and users. The consultant must be able to collaborate effectively within a team and across departments. The ability to inspire and drive engagement is key. Strong interpersonal skills are essential.
Mindset & Soft Skills
The ideal candidate demonstrates strong organizational and analytical skills. Resilience and adaptability are required to manage a fast-paced transformation environment. A proactive and solution-oriented mindset is essential. The consultant should be able to handle pressure and prioritize effectively. A collaborative and engaging attitude will contribute to successful adoption.