Expert Digital Business Analyst - Transversal - BNP Paribas Fortis

Detailed Responsibilities and Skills

Additional Responsibilities

• Actively manages cross-team dependencies, risks and open decisions, escalating where necessary and ensuring sufficient ownership across the involved teams.
• Supports squads or clusters by exception when an initiative requires temporary transversal coordination or additional ownership because of complexity, dependencies or capacity constraints.
• Leads product discovery and business analysis activities, including customer journey mapping, opportunity assessment, concept validation, MVP definition, mock-ups, business-case preparation and decision-making material.
• Supports implementation and adoption by clarifying business requirements, facilitating alignment during delivery and testing, and coordinating the resolution of transversal business issues.

General skills

• Demonstrated experience leading complex, cross-functional or cross-domain initiatives.
• Experience working with multiple teams and senior stakeholders in a complex organization.
• Experience structuring ambiguous business problems and translating them into clear scopes, recommendations and delivery approaches.
• Ability to coordinate dependencies and create alignment without direct hierarchical authority.
• Experience managing digital initiatives, including planning, execution, monitoring and closure to ensure they meet business objectives and deadlines.
• Ability to run productive meetings, facilitate workshops and work collaboratively across organizational boundaries.
• Able to navigate complexity and ambiguity and bring structure to unclear topics.
• Strong connector who can bridge business, process, customer and technology perspectives.
• Able to influence, negotiate and create alignment without formal authority.
• Comfortable challenging assumptions and making fact-based recommendations.
• Able to move between strategic framing and practical delivery coordination.
• Analytical, conceptual and critical thinker with a pragmatic, solution-oriented mindset.
• Excellent written and verbal communication skills.
• Autonomous, proactive, quality-minded and results-oriented.
• Client and user focused, with an iterative and adaptive way of working.
• English proficiency is a must.
• Excellent knowledge of at least Dutch or French is required.
• Master’s degree
• Transversal ownership: Proven ability to take end-to-end ownership of complex initiatives involving multiple teams, domains and stakeholders.
• Strategic and conceptual thinking: Ability to connect strategic objectives with customer needs, business processes and delivery realities, translating complex topics into clear choices and actionable recommendations.
• Discovery and opportunity assessment: Experience in exploring business ideas, structuring ambiguous opportunities and developing fact-based recommendations before formal project initiation.
• Stakeholder leadership: Strong facilitation, communication, negotiation and influencing skills, with the ability to build alignment across stakeholders with different priorities.
• Agile and adaptive mindset: Ability to work iteratively, adjust the approach as new insights emerge and bridge business needs with tangible customer value.
• Data-driven approach: Strong analytical skills and the ability to use qualitative and quantitative insights to assess opportunities, compare options and support decision-making.
• Autonomy and initiative: Proactive and self-directed, comfortable creating structure and momentum in topics where the scope, governance or solution is not yet fully defined.
• Preferred: Experience in digital client onboarding, KYC and related regulatory processes within a professional banking environment is considered a strong asset.
• Preferred: Experience with enterprise-wide digital capabilities, shared services or transversal business processes.
• Preferred: Experience in early-stage discovery, opportunity assessment or strategic business analysis.
• Preferred: Broad understanding of financial-services products, processes and digital ecosystems.
• Preferred: Experience with concept design, customer or user testing and innovation.
• Preferred: Proficiency in using data insights to support business decisions and optimize digital channels.
• Preferred: Certifications linked to Business Analysis, workshop facilitation, innovation, design thinking, etc. are a plus

Technical skills

• Business analysis, product discovery and data-driven decision-making support digital-channel development and optimization.
• Customer journey mapping, concept validation, MVP definition, mock-ups, business cases and impact analyses are explicitly part of the role.
• Preferred: Experience in digital client onboarding, KYC and related regulatory processes within a professional banking environment is considered a strong asset.
• Preferred: Broad understanding of financial-services products, processes and digital ecosystems.