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Process Officer - Expert BNP Paribas Fortis (Bruxelles)

Customer: BNP Paribas Fortis Koningsstraat 97 1000 Brussels Belgium
Dates: 2026-08-01 2027-07-31
Apply before: 2026-07-27

Description

Analyse and document existing business processes using recognised process modelling techniques. Maintain accurate end-to-end AS IS process descriptions and documentation.

Review and update business processes while managing documentation and incident management process design. Work with stakeholders across the cards domain.

Success requires strong analytical, communication and documentation skills together with multilingual capability and banking knowledge.

Top Reasons to Apply
Cards expertise
Process improvement
Banking domain
Long mission
Responsibilities
Define business models
Analyse business models
Manage AS IS processes
Review existing processes
Update processes
Create process documentation
Manage documents
Design incident management process
Must Have
Bachelor or master degree
3 to 5 years relevant experience
Technical writing skills
Process modelling techniques
MS Office expertise
Visio/Aris experience
Flow chart creation
Workflow process understanding
Nice to Have
Banking knowledge
New card technologies
Incident management process design
Card fraud and dispute
Previous BNPPF experience

Detailed Responsibilities and Skills

General skills

  • Analytical skills
  • Communication
  • Diplomacy
  • Customer orientation
  • Structured approach
  • Independent work
  • Accuracy
  • Quality focus
  • Goal orientation

Technical skills

  • Technical writing
  • Process modelling
  • Workflow understanding
  • Flow chart creation

Tools

  • MS Office
  • Visio
  • Aris