Business Analyst - Fraud Cluster
Description
BNP Paribas Fortis is looking for an Expert Business Analyst to reinforce the Fraud Cluster in the Customer Servicing and Efficiency tribe. The cluster provides tools to fight fraud and coordinates the bank-wide strategy against fraud. The wider tribe supports the bank's contact strategy through remote-contact solutions, process automation and fraud-prevention tools. The role therefore sits at the intersection of business analysis, customer servicing and banking fraud prevention.
The Business Analyst leads business analysis for features and OPUSes in line with priorities and scope set by cluster product owners. The consultant facilitates business-needs collection, coordinates contributors and stakeholders, challenges needs for efficiency, future orientation and strategic fit, and documents them clearly. The role also translates client needs into requirements for target solutions and ensures customer-experience aspects are covered. Functional analysis is performed when required so squad members can progress autonomously.
The assignment also covers delivery quality and adoption from end to end. The Business Analyst prepares and participates in testing, reports progress, defects and risks, and supports business onboarding by mapping needs to delivered functionality and monitoring go-live. Constraints, impediments, risks and issues must be identified, communicated and managed transparently. Success requires strong multilingual communication, stakeholder management, autonomy, analytical thinking and more than six years of relevant Business Analysis experience.
Top Reasons to Apply
Fight banking fraud
Own end-to-end features
Shape bank strategy
Lead Agile refinement
Broad stakeholder exposure
Detailed Responsibilities and Skills
Additional Responsibilities
- Obtain requirements validation
- Cover customer experience
- Translate client needs
- Challenge solution efficiency
- Enable squad autonomy
- Liaise other contributors
- Prepare end-to-end testing
- Participate end-to-end testing
- Report progress defects risks
- Support solution onboarding
- Map needs functionalities
- Monitor solution go-live
- Identify constraints impediments
- Communicate risks issues
- Manage risks issues
- Share progress transparently
General skills
- Master degree or equivalent by experience.
- At least 6 years of relevant experience in a Business Analysis role.
- Excellent business analytic skills with more than 6 years of relevant experience.
- Project management experience, including OPUS and feature ownership, refinement and ideation techniques.
- Strong written communication skills in Dutch.
- Strong spoken communication skills in Dutch.
- Strong written communication skills in French.
- Strong spoken communication skills in French.
- Strong written communication skills in English.
- Strong spoken communication skills in English.
- Analytical mind and conceptual thinking.
- Curious and efficiency oriented.
- Ownership and autonomy.
- Team player.
- Customer centric.
- Great stakeholder management.
- Good communication skills.
- Structured.
- Problem-solver.
- Open to change.
- Ability to integrate change in the roadmap.
- Knowledge of fraud prevention and detection activities in the banking sector is a differentiating/preferred factor.
Technical skills
- Experience with Agile ideation and refinement techniques.
- Experience with the Opus ownership role.
- Contribution to testing activities.
- Functional analysis and understanding of technical functionalities.
- Functional and technical understanding is preferable.
Tools
- Expertise in MS Office, specifically graphs and visualisations of data.