Initiative Owner Fraud cluster - BNP Paribas Fortis
Description
The Customer Servicing & Efficiency Tribe drives operational excellence while improving both customer and employee experiences. It uses seamless remote interactions, intelligent automation, streamlined processes and advanced fraud protection capabilities to create tangible business value. Within the tribe, the Fraud cluster develops, manages and continuously enhances solutions that safeguard customers and improve fraud detection. It also owns the fraud tagging and case management platforms supporting the daily work of Fraud Investigation teams.
The strategic Fraud Investigation Tool (FIT) Decommissioning initiative will modernize and replace the current application landscape used by Fraud Investigations. The objective is a future-ready, efficient and scalable platform that supports operational excellence and innovation. The Initiative Owner structures and steers this transformation according to BNP Paribas Fortis Agile practices and translates its purpose into a validated delivery roadmap. The role owns end-to-end monitoring across scope, quality, budget, timing, KPIs and risks through go-to-market.
The Initiative Owner collaborates closely with the Cluster Product Owner, Product Owners, OOs, squads, architects, security architects, regulatory and risk instances, IT colleagues and other contributors. The role ensures stakeholder needs are understood, shared knowledge is maintained, budget requests are initiated and senior management receives transparent and persuasive communication. Success requires extensive program and project management experience, technical and functional understanding, strong stakeholder leadership and the ability to operate in a complex environment in constant flux. Familiarity with banking fraud processes and experience in a bank or large corporate environment are preferred.
Top Reasons to Apply
Strategic fraud transformation
High-impact delivery ownership
Executive stakeholder exposure
Modernize fraud technology
Cross-functional leadership
Detailed Responsibilities and Skills
Additional Responsibilities
- Elaborate value and KPIs
- Collaborate with stakeholders contributors
- Collaborate with Cluster Product Owner
- Support POs/OOs refinement
- Coordinate squads architects stakeholders
- Ensure shared stakeholder understanding
- Monitor scope quality budget
- Monitor timing KPIs risks
- Drive developments to market
- Document and initiate budgets
- Monitor budget use
- Communicate with senior management
General skills
- Master's degree
- 10 years professional experience
- 5+ years relevant program/project experience
- Manage strategy and priorities
- Manage time constraints
- Manage budget constraints
- Manage dependency constraints
- Business/customer-centric delivery
- Program/project management experience
- Solid analytical skills
- Complex issue decomposition
- Strong deductive reasoning
- Evidence-based conclusions
- Collaboration and influencing ability
- Strong stakeholder management
- Customer centricity
- Complex changing environment adaptability
- Cross-level relationship building
- Risk and issue management
- Overcome challenges and difficulties
- Motivate squads and contributors
- Exceptional verbal interpersonal skills
- Exceptional written interpersonal skills
- Strong presentation skills
- Senior/executive presentation ability
- Quick self-starter
- Pro-active attitude
- Autonomy
- Commitment
- Perseverance
- Analytical and synthesis skills
- Factual orientation
- Results/delivery orientation
- Delivery ownership and accountability
- Flexibility and adaptability
- Stress resistance
- Executive presence
- Very strong leadership
- Business acumen
- Problem-solving skills
- Excellent verbal communication
- Excellent written communication
- Passion for leading change
- Bring others through change
- Dutch fluent
- French fluent
- English mandatory
- Fraud processes banking familiarity
- Bank experience
- Large corporate experience
Technical skills
- Technical and functional understanding
- Architect interaction capability
- Developer interaction capability
- Expert interaction capability
- Program/project management certification
- Change management framework certification
- Agile methodology experience
- Agile
- Prince2
- ITIL
- ADKAR
Tools
- SAP