IT Project Manager – Salesforce / CRM (Senior) - Parking.brussels
Description
Parking.brussels is carrying out a multi-year digital transformation programme to modernise its IT and Data environment. The initiative aims to improve business processes and strengthen internal capabilities. A Senior IT Project Manager will lead complex Salesforce and CRM transformation and integration projects. The role contributes directly to the wider digital transformation roadmap.
The consultant will manage CRM projects from initiation to deployment and operational handover. Responsibilities cover scope, planning, budgets, quality, risks, dependencies and programme governance. The role also oversees configuration, customisation, integrations, data migration, testing and user acceptance. Close coordination is required with Salesforce specialists, IT and Data teams, business stakeholders and external suppliers.
The programme is led by the Head of Transformation, supported by IT, Data and PMO Managers, a Business Partner / Functional Analyst and an Architecture Review Board. Applicants need substantial IT project management and Salesforce delivery experience, including at least two major projects. The assignment is full-time for 12 months in Brussels with hybrid working. Public-sector experience and relevant certifications are advantageous.
Top Reasons to Apply
Lead Salesforce transformation
Shape digital roadmap
Cross-functional stakeholder exposure
Complex integration challenges
Public-sector impact
Detailed Responsibilities and Skills
Additional Responsibilities
- Anticipate delivery issues and propose pragmatic corrective actions
General skills
- Minimum 10 years of IT project management experience
- Minimum 5 years of proven Salesforce / CRM project delivery experience
- Successful delivery of at least two significant Salesforce implementation, migration or transformation projects
- Experience managing multidisciplinary teams
- Experience managing external implementation partners
- Experience in complex organisations
- Experience in multi-stakeholder organisations
- Experience in matrix organisations
- Strong business understanding
- Strong IT understanding
- Expert interpersonal skills; used this year
- Advanced stakeholder management; used within 1–3 years
- Dutch: limited working proficiency
- English: professional working proficiency
- French: full professional proficiency
- Public-sector experience (asset; intermediate level, used within 1–3 years)
Technical skills
- Strong understanding of Salesforce architecture
- Strong understanding of CRM processes
- Strong understanding of CRM integration challenges
- Advanced API, middleware and systems integration; used within 1–3 years
- Advanced cloud knowledge; used within 1–3 years
- Expert CRM integration and data migration; used within 1–3 years
- Expert IT project management; used this year
- Advanced risk management; used within 1–3 years
- Advanced Salesforce expertise; used within 1–3 years
- Advanced Salesforce platform and integration; used within 1–3 years
Tools and certifications
- Salesforce CRM and Salesforce platform (advanced; used within 1–3 years)
- API and middleware systems integration (advanced; used within 1–3 years)
- Cloud (advanced; used within 1–3 years)
- ITIL knowledge (nice to have; used within 1–3 years)
- PMI / PRINCE2 certification (nice to have; used within 1–3 years)
- Salesforce certification (nice to have; used within 1–3 years)