Programme Manager Accessibility – CAPAC-HVW (Sint-Joost-ten-Noode)
Description
The Programme Manager Accessibility is responsible for structuring and steering a strategic program designed to improve CAPAC’s accessibility for all citizens. The mission spans physical access, telephone services, digital channels, and information quality, creating a unified program from several existing initiatives. Working closely with the COSI Director, Strategy Team, PMO, and business services, the consultant will ensure consistency, prioritization, and alignment across projects. The role has strong visibility and directly supports CAPAC’s broader transformation agenda. It is a key position for translating strategic intent into practical results across multiple service channels.
The consultant will manage the steering group, supervise project and program stakeholders, and establish governance processes including rituals, reporting, risk follow-up, and dependency management. A major part of the role is to monitor key indicators such as waiting times, customer satisfaction, readability, physical accessibility, and digitalization progress. The Programme Manager will also prepare strategic deliverables including decision files, roadmaps, dashboards, and progress reports. Internal and external communication linked to the program is also part of the scope. This makes the assignment suitable for a professional who combines structure, communication, and operational leadership.
CAPAC is a relatively small public organization where teams are highly engaged and often operate across multiple responsibilities. In that environment, the Programme Manager must bring both strategic oversight and a pragmatic, hands-on attitude to unblock situations and accelerate delivery. The mission also includes mentoring project managers and junior profiles, while ensuring knowledge transfer that strengthens long-term autonomy within the organization. Sustainable governance, realistic prioritization, and cross-functional collaboration are central success factors. This is an impactful opportunity for someone who enjoys leading transformation in a people-focused and service-driven setting.
Top Reasons to Apply
Strategic public impact
High-visibility program
Accessibility transformation
Team coaching role
Hybrid flexibility
| Responsibilities |
| Lead accessibility program |
| Coordinate stakeholders |
| Track program KPIs |
| Set governance rituals |
| Coach project managers |
| Must Have |
| Program management expertise |
| Multi-project governance |
| Risk management skills |
| French and Dutch |
| Junior team coaching |
| Nice to Have |
| Public sector experience |
| Strategic roadmap experience |
| Benefits realization knowledge |
| Change communication skills |
| Hands-on mindset |
Detailed Skills Requested
Technical Skills
Program and Project Management
Confirmed experience in program management, multi-project steering, governance setup, reporting, and risk management is required. The consultant must also understand scoping, resource planning, budget planning, activity coordination, dependency management, and benefits tracking.
Governance and Delivery Tools
The mission requires the ability to establish governance structures, steering rituals, dashboards, strategic roadmaps, and decision-making documents. Strong capability in KPI follow-up and structured progress monitoring is essential.
General Skills
Communication and Collaboration
Excellent organizational and communication skills are required, with active knowledge of both French and Dutch. The consultant must work effectively with senior leadership, PMO, strategy teams, operational services, and communication stakeholders.
Coaching and Pragmatism
The role requires the ability to coach junior profiles and help teams grow in maturity and autonomy. A pragmatic, versatile, and hands-on attitude is essential to deliver tangible outcomes in a complex and evolving public-sector environment.
Questions
The candidate must attach a concise text of maximum 1000 words explaining their approach to the mission in CAPAC’s specific context, covering the following points:
Approach and phases
Fundamental principles
Priorities
Management of collaborations
Governance and tools
Knowledge transfer and sharing
Description
The Programme Manager Accessibility is responsible for structuring and steering a strategic program designed to improve CAPAC’s accessibility for all citizens. The mission spans physical access, telephone services, digital channels, and information quality, creating a unified program from several existing initiatives. Working closely with the COSI Director, Strategy Team, PMO, and business services, the consultant will ensure consistency, prioritization, and alignment across projects. The role has strong visibility and directly supports CAPAC’s broader transformation agenda. It is a key position for translating strategic intent into practical results across multiple service channels.
The consultant will manage the steering group, supervise project and program stakeholders, and establish governance processes including rituals, reporting, risk follow-up, and dependency management. A major part of the role is to monitor key indicators such as waiting times, customer satisfaction, readability, physical accessibility, and digitalization progress. The Programme Manager will also prepare strategic deliverables including decision files, roadmaps, dashboards, and progress reports. Internal and external communication linked to the program is also part of the scope. This makes the assignment suitable for a professional who combines structure, communication, and operational leadership.
CAPAC is a relatively small public organization where teams are highly engaged and often operate across multiple responsibilities. In that environment, the Programme Manager must bring both strategic oversight and a pragmatic, hands-on attitude to unblock situations and accelerate delivery. The mission also includes mentoring project managers and junior profiles, while ensuring knowledge transfer that strengthens long-term autonomy within the organization. Sustainable governance, realistic prioritization, and cross-functional collaboration are central success factors. This is an impactful opportunity for someone who enjoys leading transformation in a people-focused and service-driven setting.
Top Reasons to Apply
Strategic public impact
High-visibility program
Accessibility transformation
Team coaching role
Hybrid flexibility
| Responsibilities |
| Lead accessibility program |
| Coordinate stakeholders |
| Track program KPIs |
| Set governance rituals |
| Coach project managers |
| Must Have |
| Program management expertise |
| Multi-project governance |
| Risk management skills |
| French and Dutch |
| Junior team coaching |
| Nice to Have |
| Public sector experience |
| Strategic roadmap experience |
| Benefits realization knowledge |
| Change communication skills |
| Hands-on mindset |
Detailed Skills Requested
Technical Skills
Program and Project Management
Confirmed experience in program management, multi-project steering, governance setup, reporting, and risk management is required. The consultant must also understand scoping, resource planning, budget planning, activity coordination, dependency management, and benefits tracking.
Governance and Delivery Tools
The mission requires the ability to establish governance structures, steering rituals, dashboards, strategic roadmaps, and decision-making documents. Strong capability in KPI follow-up and structured progress monitoring is essential.
General Skills
Communication and Collaboration
Excellent organizational and communication skills are required, with active knowledge of both French and Dutch. The consultant must work effectively with senior leadership, PMO, strategy teams, operational services, and communication stakeholders.
Coaching and Pragmatism
The role requires the ability to coach junior profiles and help teams grow in maturity and autonomy. A pragmatic, versatile, and hands-on attitude is essential to deliver tangible outcomes in a complex and evolving public-sector environment.
Questions
The candidate must attach a concise text of maximum 1000 words explaining their approach to the mission in CAPAC’s specific context, covering the following points:
Approach and phases
Fundamental principles
Priorities
Management of collaborations
Governance and tools
Knowledge transfer and sharing