Terms & Conditions – In-Company Training
1. Scope of Services
Adjugo provides professional in-company training, workshops, and coaching services in areas including Agile, SAFe®, AI, and organizational learning.
The scope, format, duration, objectives, location, and pricing of each engagement are defined in a written proposal or agreement accepted by the client.
Adjugo training emphasizes active participation, collaboration, practical application, and learning through real organizational challenges.
2. Booking and Confirmation
A training engagement is confirmed once the client has accepted the proposal in writing. Email confirmation is sufficient.
Adjugo reserves the right to refuse, postpone, or reschedule assignments depending on availability and practical feasibility.
3. Pricing and Payment
Prices are stated in EUR and exclude VAT unless stated otherwise.
Invoices are payable within 30 days of the invoice date, unless agreed otherwise.
For multi-day or larger engagements, Adjugo may invoice in installments, such as 50% upon confirmation and 50% after delivery.
Late payment may lead to suspension of services and/or interest charges in accordance with Belgian law.
4. Cancellation and Rescheduling
Cancellation by the client
Cancellations must be made in writing.
The following cancellation fees apply:
- More than 20 working days before the start: no charge
- 10–20 working days before the start: 50% of the agreed fee
- Less than 10 working days before the start: 100% of the agreed fee
Rescheduling is possible once without cost if requested at least 15 working days in advance, subject to availability.
Cancellation by Adjugo
Adjugo may reschedule training due to unforeseen circumstances, such as illness or force majeure. In that case, Adjugo will propose a new date. If no suitable date can be agreed, prepaid amounts for the cancelled training will be refunded.
5. Delivery of Training
Training may be delivered on-site, online, or in a blended format.
The client is responsible for providing suitable facilities, equipment, internet access, and participant availability.
Adjugo commits to delivering training professionally and in line with the agreed objectives. However, training effectiveness also depends on participant engagement and organizational support for applying the learned practices.
Adjugo does not guarantee specific business outcomes.
6. SAFe® and Certification Training
Adjugo may deliver courses that are aligned with or lead to certification by Scaled Agile, Inc., including SAFe® courses.
SAFe® training is delivered by an accredited SAFe Practice Consultant, in accordance with the applicable guidelines and requirements of Scaled Agile, Inc.
Adjugo is responsible for course delivery. Certification, exam access, exam results, certification status, renewals, retakes, and related decisions are managed by the certifying organization.
Adjugo does not guarantee certification success.
Participants are responsible for creating and managing their certification account, completing exams within the required timeframe, and meeting any prerequisites communicated in advance.
Official course materials are licensed and may not be copied, reproduced, distributed, reused commercially, or recorded without prior written consent and without respecting the applicable license conditions.
7. Use of AI Tools
Some training sessions may involve the use of AI tools for exercises, demonstrations, or practical learning.
The client remains responsible for ensuring that participant use of AI tools complies with its internal policies, confidentiality obligations, and data protection rules.
Participants should not enter confidential, sensitive, or personal data into AI tools unless this has been explicitly approved by the client.
Adjugo does not assume responsibility for how participants use AI tools outside the training context.
8. Intellectual Property
All training materials, including slides, exercises, templates, examples, and frameworks, remain the intellectual property of Adjugo or the relevant rights holder, unless explicitly agreed otherwise.
The client receives a non-exclusive, non-transferable right to use the materials internally for learning and reference purposes.
The materials may not be distributed externally, resold, published, adapted for commercial training, or used to train third parties without prior written consent.
9. Confidentiality
Both parties agree to treat confidential information exchanged during the engagement with due care.
Adjugo may refer to the client as a reference unless the client explicitly requests otherwise.
10. Data Protection
Adjugo processes personal data in accordance with applicable data protection legislation, including the GDPR.
Personal data shared for training purposes, such as participant names, email addresses, attendance lists, or certification details, will only be used for delivering the agreed services and will not be shared with third parties unless necessary for certification, legally required, or agreed with the client.
11. Liability
Adjugo’s liability is limited to the amount invoiced for the specific engagement giving rise to the claim.
Adjugo is not liable for indirect or consequential damages, including loss of profit, loss of data, business interruption, or missed certification results.
12. Force Majeure
Neither party is liable for failure or delay in performing its obligations due to circumstances beyond reasonable control, including illness, strikes, travel disruption, natural disasters, pandemics, or government measures.
13. Governing Law and Jurisdiction
These terms are governed by Belgian law.
Any disputes fall under the jurisdiction of the courts of the registered office of Adjugo.