PM - Operational Readiness Stream Lead
Description
Lead the end-to-end operational readiness of Athora Belgium for VERDI Phase 4, ensuring that Operations and all impacted internal functions can safely administer, service, control and support the migrated Classic Life and remaining Unit-Linked portfolios from Day 1. The role converts migration, product, system, legal, risk, and finance changes into executable processes, trained and adequately staffed teams, controlled cutover activities, business-continuity arrangements, and a stable transition to Business as Usual, while protecting policyholders, brokers, regulatory compliance, and agreed service levels.
Coordinate governance, testing, training, cutover, continuity and hypercare with cross-functional stakeholders.
Ensure compliant business transition to BAU while protecting customers, regulatory obligations and service levels.
Top Reasons to Apply
Major transformation
Insurance expertise
Leadership ownership
Hybrid work
Detailed Responsibilities and Skills
Additional Responsibilities
- Mobilize SMEs
- Design target organization
- Assess staffing impacts
- Lead training
- Drive adoption
- Own cutover runbook
- Coordinate cutover
- Define fallback plans
- Lead hypercare
- Escalate risks
- Secure stakeholder sign-off
- Report readiness
- Track resources
- Coordinate vendors
General skills
- Belgian life insurance operations
- Policy administration
- Customer/broker servicing
- Classic Life and Unit-Linked products
- Portfolio/data migration
- Cutover and hypercare
- Business continuity
- MS Project
- Azure DevOps
- Excel
- Teams/SharePoint
- Cross-functional leadership
- Planning and governance
- Stakeholder management
- Operating model design
- Training and change management
- Executive communication
- 8+ years experience
- 3+ years operational readiness leadership
- English
- Dutch and/or French
Technical skills
- Operational readiness
- Migration
- Cutover
- Hypercare
- Business continuity
- Testing
- RACI
- Capacity planning
Tools
- MS Project
- Azure DevOps
- Excel
- Teams
- SharePoint
- PPM/RAID tooling
Questions
Describe a migration or cutover you led. What were the operational readiness gates, and how did you ensure teams were prepared for Day‑1 ?
Give me a concrete example of an operational defect or data‑quality issue you escalated. How did you quantify the impact and drive a path to green ?
Walk us through how you designed or updated an operational process after a system or product change. What controls did you define and why ?